Our policies and statements

Whenever you share personal data with us we aim to be clear with you and not to do anything that you would not reasonably expect us to. We will always endeavour to tell you when we are collecting data.

The Dementia UK website, like most websites, uses cookies to give you a more personalised web service and to provide information to us. Cookies mean that a website will remember you.

We’re committed to providing the highest levels of customer service and care to our supporters. Read our supporter promise here.

Read our Vulnerable people policy to understand how we ensure that donations are only accepted from supporters who have the capacity to make decisions.

This statement sets out Dementia UK’s position on modern slavery and human trafficking and is applicable for the financial year commencing on 1st April 2024.

We provide a consistently high level of service; however, we understand there may be occasions when a complainant is not fully satisfied with their experience.

The Clinical services terms and conditions of use explain how all of our clinical services work.

If you are an Admiral Nurse you can read how Dementia UK capture, process and manage information about you here.

Read our privacy notice for members of the Lived Experience Advisory Network and Lived Experience Advisory Panel.

An introduction to our children’s privacy notice in an easy to read, summarised format.

Explore our privacy notice for children and young people using our Admiral Nurse Service. Learn how we handle personal information and support families affected by dementia.

We have developed our website to be accessible – find out about the range of useful tools you can use to increase accessibility.