This cookie notice refers only to the webpages hosted by Simply Book Me for Dementia UK. For information about how Simply Book Me manage cookies on their own website, see their cookie notice.
What are cookies?
Cookies are small files of information that websites hold as a record of your browsing behaviour and preferences.
Cookies are used by many websites and can do several things, for example remembering your preferences or counting the number of people looking at a website. Software on the user’s device (for example a web browser) can store cookies and send them back to the website next time you visit.
How do we use cookies on the appointment booking pages?
We use cookies to give you a more personalised experience and allow you to move seamlessly through the booking process. We also use cookies to understand how many people start and finish the booking process.
The information gathered from cookies helps us to:
- review how the website is being used and improve the website and online services
- simplify your ability to navigate through the booking process
- personalise and improve the service offered to you by understanding your preferences
- know if the website is operating effectively
We use two types of cookies: strictly necessary cookies and performance cookies.
Strictly necessary cookies
These are strictly necessary cookies. This means that these cookies are essential for the basic functioning of our website. They are considered essential because without them, a website may not function as intended, and some services or functions may not be available.
| Cookie name | Duration | Description |
| sb_line_token_uk | 1 year | This cookie is set by SimplyBook.me. It is used for session management, authentication, or regional settings, such as localisation for UK users. It ensures seamless navigation, booking functionality, and secure handling of user data during interactions on the platform. |
| OptanonConsent | 1 year | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. |
| cookies_accepted | 0 days | This cookie identifies that the Cookie Notice has been accepted by the user, and lasts a matter of seconds. |
| OptanonAlertBoxClosed | 1 year | This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a normal lifespan of one year and contains no personal information. |
| plugin_counter_is_new | 1 year | This cookie is used to track whether a plugin or specific feature is being accessed by a user for the first time. This helps determine if certain elements need to display introductory |
| sess_user_publicv2_dementiauk | 1 year | This cookie keeps track of what you are doing while you use the website. It remembers things like your preferences or temporary information, so the website works smoothly as you move around. |
| sb_token_uk | 1 year | This cookie is used for authentication or session management, securely storing a token to identify and maintain a user’s session. |
Performance cookies
These are performance cookies. Performance cookies collect data on how visitors use our website and are used to improve the performance of the website by optimising the most popular pages.
You can choose to disable them if you wish by selecting your cookie preferences in our ‘One Trust Privacy Preference Centre’ which can be found by visiting this link and clicking on the cookie icon on the bottom left of the screen (see example below).
| Cookie name | Duration | Description |
| _ga | 364 days | This cookie name is associated with Google Universal Analytics. It is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the site’s analytics reports. |
| _ga_xxxxxxxxxx | 364 days | Used by Google Analytics to identify and track an individual session with your device. |
| NID | 6 days | This cookie is used to remember your preferences and other information, such as your preferred language, how many results you prefer to have shown on a search results page and whether you want to have Google’s SafeSearch filter turned on. |
Managing cookies
You can manage your cookies by selecting your cookie preferences in our ‘One Trust Privacy Preference Centre, ’ which can be found by visiting this link and clicking on the cookie icon on the bottom left of the screen. You can amend your settings or withdraw your consent for all except strictly necessary cookies at any time. Please note that this tool does not allow you to turn off strictly necessary cookies as this would prevent the webpage from working properly.
Personal cookie settings
Your browser settings will allow you to manually control your personal cookie settings. Further information can be found in the ‘Help’ section of your chosen web browser.
To find out more about cookies, including details of cookies and how to manage and delete them, please visit allaboutcookies.org
Third party cookies
Where you have accessed our website via a third-party website, your web browser may have already accepted a cookie. Whilst we are unable to accept any responsibility for these third-party cookies (as they are not promoted or created by us, nor are they under our control), we would recommend that you review the privacy notice or cookie notice for any search engines or websites that have linked you to our website, so that you may fully understand the privacy notices they currently have in place.
Complaints or queries
We strive to meet the highest standards when collecting and using personal information, including when it comes to cookies. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of cookies is unfair or inappropriate. We also welcome suggestions for improving our procedures.
If you have any questions about these terms and conditions, please contact us:
by email: digitalteam@dementiauk.org
by phone: 020 8036 5400
by post:
Dementia UK
7th Floor
One Aldgate
London
EC3N 1RE